FAQ’s

What is occupational health testing?
Occupational health testing covers the medical assessments and monitoring employers use to confirm employees are fit for a role, meet regulatory requirements, and stay safe on the job. This includes services like pre-placement medicals, periodic medical surveillance, hearing conservation testing, and return-to-work assessments.

What areas do you serve?
We’re based in London, Ontario, with a satellite location in Sarnia, and our mobile testing team travels across southern Ontario to deliver services directly at your workplace.

Do you come to our workplace, or do employees come to you?
Both are available. Our mobile team can bring testing equipment on-site to your workplace, which minimizes downtime for your staff. We also offer in-clinic appointments at both our London and Sarnia locations.

How is employee health information protected?
We take client confidentiality seriously and comply with PIPEDA (Personal Information Protection and Electronic Documents Act) in how we collect, use, and store personal health information. PIPEDA does not prevent employers from sharing data such as employee numbers and birthdates with medical service providers.
Read the full breakdown →

Can an employee decline a pre-placement medical?
Pre-placement medicals are typically included as a condition of employment in job offers, where the employer makes the offer conditional on the employee being found “medically fit” for the job. Thus, an employee declining the pre-placement exam is also declining to meet the condition and therefore, to accept the job. Read the full article →

What’s the difference between a pre-employment and a pre-placement medical?
Pre-placement and pre-employment often mean the same type of assessment, but depending on when the test is required, may be illegal in Canada. Pre-employment medicals required before the initial hiring are generally illegal in Canada, while a pre-placement medical happens after a conditional job offer is given to ensure the employee is physically capable of doing the job. Read the full article →

What’s the difference between a pre-placement medical and periodic medical surveillance?
A pre-placement medical is a one-time assessment completed before someone starts a role, confirming they’re medically fit for the specific physical demands of the job. Medical surveillance is ongoing monitoring for employees already in a role — typically required for positions involving exposure to noise, chemicals, or other occupational hazards, to catch any health changes early.

How long does a typical testing appointment take?
The answer to this depends on the health testing required by the employer, and can range anywhere from 15 to 120 minutes. An employee can usually count on at least 1 hour.

How do we book testing for our employees?
Every situation is unique. Reach out by phone or email, or visit our Contact Page, and we’ll build a custom quote tailored to your business’s exact needs.

Do you provide services for unionized workplaces / specific industries (construction, manufacturing, etc.)?
Yes. We regularly work with employers in manufacturing, automotive, and foundries, where hearing conservation, respirator fit testing, and medical surveillance are often required due to noise and airborne exposure risks. We also support unionized workplaces, working alongside collective agreement requirements where applicable.

What happens to the results — do employers see them, or only the employee?
Only medical professionals can see employees’ private health results — never the employer — in accordance with the rules from the Ontario Human Rights Commission. Employers only see the Fit For Work status from our doctor, along with any work restrictions or recommendations.
For first-time clients, we schedule an in-person visit to walk through this reporting process together, so you understand exactly what information you’ll receive and can ask any questions. We’re happy to visit and meet with clients at any time beyond that first visit as well.

How far in advance do we need to book?
Planning well in advance is recommended to ensure enough time for scheduling and planning logistics. Though we do the best we can to accommodate your schedules and timelines, booking one to two months in advance is preferable.